Responsible Gaming at go999
Play Within Your Means. Enjoy the Experience.
go999 believes that gambling should always be a source of entertainment — never a source of stress, debt, or harm. This page explains the tools, policies, and support resources go999 provides to help every player in Bangladesh maintain a healthy and enjoyable relationship with online betting.
Six Pillars of Responsible Play
go999 has built responsible gaming protections directly into the platform — not as an afterthought, but as a foundational commitment to every player who trusts us with their entertainment.
Strict 18+ Age Verification
go999 verifies the age of every player during the registration and KYC process. No person under 18 years of age is permitted to create an account or place any wager on the go999 platform. Age checks are mandatory and non-negotiable.
Player-Set Deposit Limits
Every go999 player can set a personal daily, weekly, or monthly deposit cap directly from their account dashboard. Once a limit is set, it cannot be increased for 72 hours — giving players time to reflect before changing their boundaries.
Session Time-Out Controls
go999 allows players to set voluntary session time limits. When the limit is reached, the player is automatically logged out and cannot log back in until the cool-off period expires. This helps prevent impulsive extended play sessions.
Self-Exclusion Programme
Players who feel they need a complete break from gambling can activate a self-exclusion period of 1 month, 3 months, 6 months, or 1 year. During self-exclusion, the account is fully suspended and no promotional communications will be sent.
Transparent Activity History
go999 gives every player full visibility into their betting history, deposit totals, and net win/loss figures for any date range. Understanding your real financial activity is an important part of staying in control of your play.
24/7 Responsible Gaming Support
go999's support team is available around the clock — 365 days a year, including Eid and all Bangladesh public holidays — to assist any player who has concerns about their gambling behaviour or who needs help activating any protective tool.
1. Age Restriction Policy
go999 operates a strict minimum age policy. You must be at least 18 years old to register an account, make a deposit, or place any wager on the go999 platform. This policy applies to every player in Bangladesh without exception, regardless of the game type — casino, sports betting, cricket, slots, lottery, or live dealer games.
During the registration process, go999 asks for your date of birth and cross-references it against the identity documents submitted as part of the KYC verification process. Players who cannot confirm they are aged 18 or over will not be permitted to complete registration. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be returned to the source payment method, and the case will be escalated in accordance with applicable child protection standards.
Protecting Underage Individuals
go999 encourages parents and guardians to use parental control software to prevent minors from accessing online gambling websites. If you share a device with someone under 18, please ensure that your go999 account is protected with a strong, private password and that you log out fully after every session. If you suspect that a minor has accessed the go999 platform using your account, contact go999 support immediately so that a full account review can be conducted.
2. Signs of Problem Gambling
Problem gambling is a recognised behavioural condition in which gambling activity causes significant harm to the individual or those close to them. go999 takes this issue seriously and wants every player to be aware of the warning signs — in themselves and in others they may know.
The following patterns may indicate that gambling has moved from a leisure activity into something more problematic:
Chasing Losses
Placing increasingly large bets in an attempt to win back money that has already been lost — often described as "chasing" — is one of the most common and dangerous signs of problem gambling.
Losing Track of Time
Regularly spending far more time gambling than originally intended, neglecting other responsibilities or relationships as a result, or feeling that time passes unusually quickly during gambling sessions.
Financial Strain
Borrowing money, selling possessions, or neglecting essential bills such as rent or food in order to fund gambling activity. Feeling financial anxiety that is directly connected to gambling outcomes.
Mood Dependence
Using gambling as the primary means to cope with stress, anxiety, boredom, or difficult personal situations — or experiencing significant mood swings based on gambling wins and losses.
Other warning signs include: lying to family members about gambling activity or the amounts of money involved; feeling restless or irritable when attempting to cut down on gambling; gambling having a negative impact on your work, studies, or personal relationships; and continuing to gamble despite a genuine desire to stop.
If Any of This Sounds Familiar
Recognising the signs early makes a significant difference. go999 urges any player who identifies with more than one of these patterns to consider using the self-exclusion or deposit limit tools described below, or to contact go999 support for a confidential conversation about the options available. You do not need to wait until gambling becomes a crisis before seeking help.
3. Self-Assessment Checklist
The following questions are adapted from widely used gambling self-assessment tools. They are provided here as a reflective exercise — not as a clinical diagnostic. Answer honestly and privately. If you answer "yes" to three or more of these questions, go999 strongly encourages you to speak with a support specialist or activate one of the protective tools described below.
4. Responsible Gaming Tools
go999 provides a suite of practical tools that every registered player can access directly from their account settings. These tools are designed to give you real, meaningful control over how you engage with the platform — not simply to meet a compliance requirement, but because go999 genuinely believes that in-control players have more fun and stay longer.
Deposit Limit Tool
Set a daily, weekly, or monthly cap on the total amount you can deposit. Limit reductions take effect immediately; increases require a 72-hour cooling-off period before they become active.
Loss Limit Tool
Set a maximum net loss amount per day, week, or month. Once your loss limit is reached, further wagering is suspended for the remainder of that period, regardless of whether you have funds remaining.
Session Time Limit
Choose how long a single gaming session can last. go999 will display a reminder notification 10 minutes before your limit is reached, and will automatically log you out when the time expires.
Reality Check Reminders
Set regular on-screen pop-up reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks can be set to appear every 30, 60, or 90 minutes.
All responsible gaming tools are accessible from the "My Account" section of the go999 platform after you log in. If you have difficulty locating or activating any of these tools, the go999 support team is available 24/7 via live chat or email to guide you through the process.
5. Self-Exclusion Programme
Self-exclusion is the most comprehensive protective measure available to go999 players. When you activate self-exclusion, your account is fully suspended for the duration you choose — you will not be able to log in, place bets, deposit funds, or receive any promotional communications from go999 during that period.
Available Self-Exclusion Periods
go999 offers the following self-exclusion durations, selectable by the player at the time of activation:
- 1 Month — a short break to reassess your relationship with gambling
- 3 Months — a medium-term pause for players who need more time away from the platform
- 6 Months — an extended break recommended for players who have identified concerning patterns
- 1 Year — a long-term exclusion for players who feel they need substantial time away
- Indefinite — a permanent exclusion with no automatic end date; account reactivation requires a formal request and a mandatory 7-day reflection period
How to Activate Self-Exclusion
Log in to your go999 account
Navigate to the "My Account" section from the top menu after logging in to go999.my.
Open Responsible Gaming Settings
Select "Responsible Gaming" from the account settings menu to access all protective tools including self-exclusion.
Select Self-Exclusion and Choose a Duration
Click "Self-Exclusion", choose your preferred duration from the options listed, and confirm your selection. The exclusion takes effect immediately upon confirmation.
Receive Confirmation
go999 will send a confirmation to your registered email address. Your account will be suspended and all marketing preferences will be set to opted-out for the duration of the exclusion.
6. Deposit and Spending Limits
Setting financial limits is one of the most practical and effective ways to keep gambling within your personal budget. go999 allows players to set limits independently of any support request — the tools are available in your account settings at any time and are entirely self-managed.
How Deposit Limits Work
When you set a deposit limit on go999, the system enforces it automatically. If you attempt to make a deposit that would cause your total deposits for that period to exceed your chosen limit, the transaction will be declined and you will be notified that your limit has been reached. The limit applies across all payment methods — bKash, Nagad, Rocket, Upay, and card payments — so it cannot be circumvented by switching payment channels.
Limit Change Rules
- Reducing a limit: Takes effect immediately and cannot be reversed for 24 hours.
- Increasing a limit: The new, higher limit does not take effect until a mandatory 72-hour cooling-off period has elapsed. This delay is intentional — it gives you time to reconsider whether you genuinely want to increase your spending cap.
- Removing a limit: Treated as an increase; the same 72-hour delay applies before the limit is removed from your account.
7. Time-Out and Cool-Off
A time-out is a short voluntary break from the go999 platform, shorter than a full self-exclusion period. Time-outs are useful for players who want a brief pause — perhaps after a run of losses or an unusually long play session — without committing to a full multi-month exclusion.
Time-Out Durations
go999 offers time-out periods of 24 hours, 48 hours, 7 days, and 30 days. During a time-out:
- You cannot log in to the go999 platform
- Existing pending bets will be settled normally
- No promotional emails or SMS messages will be sent to you
- The time-out cannot be cancelled early — it must run its full duration
Cool-Off After a Big Loss
go999 recommends activating a time-out immediately after any session in which you have lost an amount that causes you financial discomfort or emotional distress. Taking a cooling-off period before returning to the platform helps break the impulse to chase losses and makes it more likely that your next session will be approached with a clear head and a realistic budget.
The time-out tool can be activated from the same "Responsible Gaming" section of your account settings as the deposit limit and self-exclusion tools. As with self-exclusion, if you are unable to access your account to activate a time-out, contact go999 support and the team will apply it to your account manually.
8. Getting Help and Support
go999 recognises that the tools provided on the platform are only part of the picture. For players who are struggling with problem gambling, professional external support is often an important part of recovery. go999 encourages any player who is concerned about their gambling behaviour to seek help — asking for support is a sign of strength, not weakness.
Contact go999 Support
go999's support team is trained to handle responsible gaming enquiries with sensitivity and discretion. All conversations about gambling behaviour are treated as strictly confidential. You can reach go999 support 24 hours a day, 7 days a week via live chat on the go999.my platform or via email.
Tips for Healthier Gambling Habits
If you choose to continue gambling but want to keep it enjoyable and within healthy limits, go999 recommends the following practical habits:
- Always decide on a budget before you start a session, and stop when that budget is spent — regardless of whether you are winning or losing
- Treat every amount you deposit as entertainment spending, not an investment — the house always has a mathematical edge over time
- Never gamble when you are stressed, tired, upset, or under the influence of alcohol
- Take regular breaks during sessions — stand up, move around, and check in with yourself about how you are feeling
- Keep gambling as one of several leisure activities in your life, not the dominant one
- Talk openly with someone you trust about your gambling — secrecy and isolation are warning signs in themselves
- Use the go999 activity history tool to review your real spending at least once per week
Ready to Enjoy go999 Responsibly?
Now that you know the tools available to you, log in to your go999 account to set your personal limits — or explore our FAQ for answers to common questions about deposits, withdrawals, and account management.
18+ only. Please gamble responsibly. bKash & Nagad accepted. If gambling is affecting your life, use our self-exclusion tools or contact support.