go999 Privacy Policy
How We Handle Your Personal Data

1. Information We Collect

go999 collects personal information from you in several ways — directly when you register or interact with the platform, automatically as you browse and play, and occasionally from third-party sources as part of identity and payment verification. The categories of personal data go999 may collect include the following:

1.1 Registration and Identity Data

When you create a go999 account, you provide us with basic identity information including your full legal name, date of birth, email address, and mobile phone number. This data is required to open your account, verify your identity, and communicate with you regarding your account. Without this information, go999 cannot legally onboard you as a player.

1.2 Verification Documents

As part of go999's Know Your Customer (KYC) process — required for age verification and anti-money-laundering compliance — you may be asked to submit copies of one or more of the following:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (biographical data page)
• Bangladesh driving licence
• Proof of address (utility bill, bank statement, or mobile banking statement dated within the last three months)
• Proof of payment method ownership (screenshot of your bKash, Nagad, or Rocket account showing your name and number)

These documents are stored securely and are accessible only to authorised go999 compliance personnel. They are not used for any purpose other than identity and payment verification.

1.3 Financial and Transaction Data

go999 records details of every deposit and withdrawal you make, including the payment method used, the transaction amount in Bangladeshi Taka (৳), and the date and time of each transaction. go999 does not store full card numbers or mobile banking PINs — payment authentication is handled by the respective payment providers (bKash, Nagad, Rocket, Upay, Visa/Mastercard) through their own secure systems.

1.4 Betting and Gaming Activity

go999 maintains a full record of your betting and gaming history on the platform, including the markets and games you have wagered on, the stakes and returns for each wager, and the dates and times of all gaming sessions. This data is used to calculate your account balance accurately, to detect unusual patterns that may indicate problem gambling or fraud, and to personalise the gaming experience we present to you.

1.5 Technical and Device Data

When you access go999.my, our servers and analytics systems automatically collect certain technical data about your device and connection, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited on go999.my and time spent on each page
• Referring URL (the page you were on before navigating to go999.my)
• Session duration and click-path data

This technical data is used for platform security, fraud detection, and improving the usability of the go999 website. It is not used to build advertising profiles for sale to third parties.

1.6 Communications Data

If you contact go999 customer support via live chat or email, the contents of those communications are retained as part of your account record. This allows go999 support agents to provide consistent, informed assistance across multiple interactions without requiring you to repeat your history each time you get in touch.

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2. How We Use Your Data

go999 uses the personal data collected from you for specific, legitimate purposes. The table below sets out the primary purposes for which your data is used and the legal basis on which go999 relies for each use.

Purpose	Data Used	Legal Basis
Account registration and management	Identity data, contact data	Contractual necessity
Age and identity verification (KYC)	Identity data, verification documents	Legal obligation / contractual necessity
Processing deposits and withdrawals	Financial data, identity data	Contractual necessity
Anti-money-laundering monitoring	Financial data, transaction history	Legal obligation
Fraud detection and platform security	Technical data, transaction data, betting history	Legitimate interests
Responsible gaming monitoring	Betting history, session data	Legitimate interests / legal obligation
Customer support and dispute resolution	Communications data, account data	Contractual necessity / legitimate interests
Personalising platform content and offers	Betting history, technical data	Legitimate interests / consent
Sending promotional communications	Contact data, marketing preferences	Consent
Platform analytics and improvement	Technical data, usage data	Legitimate interests

go999 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Where automated monitoring systems flag an account for review (for example, due to suspected bonus abuse or unusual transaction patterns), the final decision is reviewed by a go999 compliance team member before any action is taken on the account.

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3. Sharing and Disclosure

go999 does not sell your personal data. go999 shares your data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, go999 shares the minimum necessary financial and identity data with the relevant payment service providers — bKash, Nagad, Rocket, Upay, and card processors for Visa and Mastercard transactions. These providers process your payment data under their own privacy policies and are subject to applicable financial data security standards.

3.2 Game Studios and Content Providers

When you play games powered by third-party studios — including Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi, and Evolution Gaming — certain session data (such as player ID, stake amount, and game result) is transmitted to those studios' game servers to operate the game correctly and calculate results. This data is shared under contractual data processing agreements that restrict the studios from using it for any purpose other than game operation.

3.3 Legal and Regulatory Disclosure

go999 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or binding regulatory instruction. In such cases, go999 will disclose only the minimum data required to comply with the legal obligation and will inform you of such disclosure where permitted to do so by the relevant authority.

3.4 Business Operations Partners

go999 uses a limited number of trusted third-party service providers to operate the platform — including hosting and cloud infrastructure providers, analytics services, and customer support software providers. These partners act as data processors on go999's behalf and are contractually prohibited from using your data for their own purposes. All such providers are selected on the basis of their data security credentials.

3.5 No Cross-Border Transfers Without Safeguards

Where personal data is transferred to service providers or partners located outside Bangladesh, go999 ensures that appropriate contractual safeguards are in place to protect that data to a standard equivalent to the protections described in this Privacy Policy.

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4. Cookies and Tracking

go999.my uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, detect fraud, and understand how users interact with the site. This section explains what cookies are, which types go999 uses, and how you can manage them.

4.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. They allow the website to recognise your device on subsequent visits and to store certain information about your preferences or session state. Cookies cannot execute code or deliver viruses to your device — they are passive data files used purely for the purposes described below.

4.2 Types of Cookies Used by go999

• Strictly Necessary Cookies: These cookies are essential for the go999 platform to function. They maintain your login session, remember your account preferences during a session, and support the security features that protect your account. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: go999 uses analytics tools to understand how players navigate the platform — which pages are most visited, where users encounter friction, and how long sessions typically last. This data is used in aggregate form to improve the platform. Analytics cookies do not identify you personally.
• Functionality Cookies: These cookies remember choices you make — such as your preferred language, display settings, or recently viewed game categories — so that go999 can provide a more personalised experience on return visits.
• Marketing Cookies: If you have consented to receive personalised promotional communications, go999 may use cookies to track which promotions you have viewed or clicked in order to avoid showing you the same offer repeatedly. Marketing cookies are only active if you have opted into promotional communications.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, delete all cookies when you close the browser, or receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will impair your ability to use the go999 platform — in particular, you will not be able to maintain a logged-in session. Detailed instructions for managing cookies in your specific browser are available in your browser's help documentation.

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5. Data Retention

go999 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The retention periods applied to the main categories of personal data are as follows:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	AML compliance, dispute resolution
KYC verification documents	Duration of account + 5 years post-closure	Legal obligation
Financial transaction records	Duration of account + 5 years post-closure	AML compliance, tax records
Betting and gaming history	Duration of account + 2 years post-closure	Dispute resolution, responsible gaming
Customer support communications	3 years from last interaction	Service continuity, dispute resolution
Technical / device data	13 months from collection	Fraud detection, platform analytics
Marketing preferences and consent records	Duration of consent + 2 years	Proof of consent

When the applicable retention period expires, go999 securely deletes or anonymises the personal data in question. Anonymised data — from which all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytical purposes.

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6. Security Measures

go999 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data in transit between your device and go999.my is encrypted using Transport Layer Security (TLS). The go999 domain is served exclusively over HTTPS.
• Data Encryption at Rest: Sensitive personal data stored in go999's databases — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within go999's internal systems is restricted on a strict need-to-know basis. Staff access rights are reviewed regularly and revoked promptly upon role change or departure.
• Fraud Detection Systems: go999 operates automated systems that monitor account activity in real time to detect unusual patterns indicative of account takeover, identity fraud, or money laundering.

6.2 Organisational Safeguards

All go999 staff who handle personal data are trained in data protection obligations and are bound by confidentiality obligations as a condition of their employment or engagement. go999 conducts regular internal reviews of its data handling practices to ensure continued compliance with this Privacy Policy and applicable data protection standards.

6.3 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, go999 will notify affected players without undue delay, providing details of what data was involved, what steps go999 is taking to address the breach, and what you can do to protect yourself. go999 maintains an internal incident response plan specifically for data security events.

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7. Your Privacy Rights

go999 respects your rights over your personal data. The following rights are available to all go999 players and can be exercised by contacting go999 support as described in Section 8 below.

7.1 Right of Access

You have the right to request a copy of the personal data go999 holds about you. go999 will provide a summary of the data held, the purposes for which it is being processed, and the categories of third parties with whom it has been shared. Access requests are fulfilled within 30 calendar days.

7.2 Right to Rectification

If any personal data go999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. For account information that you can edit directly (such as your email address or phone number), please update it via your account settings. For identity or verification data that you cannot edit yourself, contact go999 support with the correct information and supporting documentation.

7.3 Right to Erasure

You may request that go999 delete the personal data it holds about you where the data is no longer necessary for the purposes for which it was collected, where you withdraw consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that go999 is required by law to retain certain categories of data (particularly financial and identity records) for specified minimum periods — erasure requests for data subject to such legal retention obligations will be fulfilled only after the applicable retention period has expired.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of data is being contested, or while a complaint is under investigation — you may request that go999 restrict the processing of your personal data to storage only, without using it for other purposes.

7.5 Right to Withdraw Marketing Consent

Where go999 processes your personal data for marketing purposes on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal, and does not affect your ability to use the go999 platform. You can withdraw marketing consent via your account settings or by contacting go999 support.

7.6 Right to Complain

If you believe go999 has handled your personal data in a manner inconsistent with this Privacy Policy or applicable data protection standards, you have the right to raise a complaint. go999 encourages you to contact us directly in the first instance so that we have the opportunity to address your concern promptly. Formal privacy complaints should be submitted in writing to [email protected] with the subject line "Privacy Complaint". go999 will acknowledge receipt within 5 business days and provide a substantive response within 30 calendar days.

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8. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the go999 data team using the details below.

All privacy enquiries are handled by go999's customer support team, which operates 24 hours a day, 7 days a week — including all Bangladesh public holidays such as Eid, Victory Day (December 16), Independence Day (March 26), and Pohela Boishakh.

Contact Method	Details	Response Time
Email (Privacy Enquiries)	[email protected] — subject: "Privacy Enquiry"	Within 5 business days
Email (Formal Complaints)	[email protected] — subject: "Privacy Complaint"	Within 30 calendar days
In-platform Live Chat	Available 24/7 via the go999.my platform	Immediate (during session)

go999 does not have a publicly listed telephone number — all support and data enquiries should be directed through the channels above. Please do not share sensitive personal data (such as NID numbers or full card details) via live chat — use the secure email channel for any communication that includes sensitive personal information.

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9. Updates to This Privacy Policy

go999 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes to the services we offer, or updates to applicable legal standards. When a material change is made to this Policy, go999 will notify registered players via the email address on file and will display a prominent notice on go999.my for a period of at least 14 days following the change. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision.

Your continued use of the go999 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you should discontinue use of the platform and may request account closure in accordance with go999's Terms & Conditions.